For questions regarding cancelling your order or returning the product, refer to the merchant’s cancellation or return policy.

Rapyd is the backend payment processor, however Rapyd is not the company that initiated this order.


Unfortunately, Rapyd cannot provide you details of the transaction. Legally, Rapyd can only provide payment details to the business merchant.


If for any reason the merchant may need details from Rapyd, kindly reach out to the merchant you've initiated this payment with and notify them that they have to approach Rapyd directly with this issue.

Did this answer your question?